Not more than a couple decades ago, printer troubleshooting for the average person was pretty difficult, to say the least. You had to have relatively specialized skills, and for most people, that meant a call to the resident IT person. Basic repairs and maintenance were a major inconvenience, especially for small businesses without access to IT help.
Boy, have things have changed! Xerox multifunction printers are not only more reliable than ever—reducing the need for troubleshooting to begin with—but there are some truly excellent solutions for self-service troubleshooting and maintenance. One such solution is the Xerox CareAR Instruct app, a totally free “knowledge transfer app” for your Android or iOS smart device.
Let’s learn a bit more about this helpful, futuristic-feeling app now:
How the CareAR Instruct App Facilitates Faster Troubleshooting (and Thus, Fewer Interruptions in Your Workday)
So, what’s this app all about? In a nutshell, the CareAR Instruct app provides visual, step-by-step guidance for maintaining and troubleshooting Xerox printers. That sounds like pretty standard stuff, until you realize how those visual, step-by-step instructions are provided: with augmented reality.
Basically, by pointing the camera of your smart device at the printer and then looking at the display on your phone or tablet, the app will overlay digital instructions directly onto the real-world view of the printer. You don’t have to reference a picture of a printer to get instructions (how many times have you played the “match up” game?)—you can simply look at your own printer.
While there’s certainly a novelty aspect (it just feels really cool to use the app), being able to actually see a digital overlay of visual cues and instructions on your own MFP is, as you might suspect, incredibly useful.
Augmented Reality, 3D Models, and More: CareAR Instruct Will Teach You Everything About Your Printer
Have you ever swapped out the feed roller assembly in your MFP? No? It’s actually really easy—especially with the CareAR Instruct app there to guide you.
One of the biggest benefits of the app isn’t simply to diagnose when something goes wrong (although it’s quite helpful at that), it’s to help you perform routine maintenance on your MFP. Whether you’re installing a new feed roller, replacing the waste cartridge or imaging kit, or doing any of the other tasks Xerox considers part of routine maintenance, the CareAR Instruct app can show you exactly how it’s done on your exact printer.
Additionally, as a “knowledge transfer” app, the CareAR Instruct app is an excellent resource for learning about your printer in general—with rotatable 3D models available in the app as well as the augmented reality display, you’ll find it incredibly easy to become an expert in what makes your MFP tick, even if you’re not an IT person.
The CareAR app is compatible with a lot of different Xerox devices, but not every single one, of course. Visit the CareAR Instruct compatibility list to see if your modern Xerox MFP is available.
Time to Bring Your Office Up to Speed? We’re Here to Help!
We really are living in good times. Twenty years ago, a paper jam was a major headache that could result in a lot of lost time. Now, we can use augmented reality apps on our smartphone to resolve the issue quickly and easily so we can get on with our day.
If you’d like to learn more about how modern Xerox technology can bring your office into the future, we’d love to answer an questions you may have. Please feel free to contact us today or request a free online quote.
