Understanding customer and employee needs is crucial for long-term success—few business owners or team leaders would refute this seemingly obvious point. Even knowing this, it’s easy to get caught up in our day-to-day operations. We forget that often all it takes to gain valuable insights about how we’re doing is to simply ask.
Those in leadership positions now have an intuitive, user-friendly way to gather this information with an app designed for use with a modern Xerox ConnectKey-enabled multifunction printer. It’s called the ET-Survey app, and it’s from an award-winning team of developers.
In today’s Smart Document Solutions blog post, we’ll explore how the ET-Survey app for Xerox devices can help you obtain instant feedback from customers and employees alike.
Print Shops, Coworking Spaces, or Anywhere With a Public-Facing Printer: How the ET-Survey App Can Help You Get to Know Your Customers
The ET-Survey app, developed by the award-winning Etiqube software solutions, enables you to create customized surveys to be displayed directly on your Xerox MFP’s screen where users can interact with it.
It’s an ideal solution for gathering feedback in print shops, coworking spaces, or any location with a public-facing printer. By allowing customers to provide real-time input on their experiences, the app can give you valuable insights (in real time, no less) about what your user base is thinking or feeling. The applications for an app like this at a print shop are fairly self explanatory, but coworking spaces may deserve a second glance.
Coworking spaces have exploded in popularity in recent years; these shared work environments thrive on fostering connections and collaboration among members. By seeking feedback through the ET-Survey app, owners of these spaces can demonstrate their commitment to creating a positive and inclusive atmosphere, which can contribute to a stronger sense of community within the space—increasing business and retention.
The ET-Survey App isn’t Just Useful for Customer Feedback—Many Organizations Use it to Gather Insights From Employees
While the ET-Survey app has an obvious use case in for printers intended to be used by customers or the public, it’s worth noting that this app also serves as a powerful tool for collecting internal employee feedback.
By creating customized surveys for your staff, you can uncover areas of your business or organization that may need improvement. You can also identify ways to enhance employee engagement. Anonymous responses—which the app allows for—can lead to even more honest and accurate feedback
When employees feel heard and valued, they’re more likely to be satisfied with their workplace, leading to increased retention and better overall performance. The ET-Survey app is one of the easier ways to start fostering open communication, and you just might be surprised at how useful the information you can gather will be.
Interested in Learning More About Getting or Customizing a Xerox Multifunction Printer? We’ve Got You Covered
The ET-Survey app can allow you to make meaningful changes in your organization based on the information you gather—but apps like this are just the beginning of what’s possible with a modern Xerox multifunction printer. These devices are designed to be customized to your exact business or organizational goals; it really is impressive once you see them in action. If you’d like to learn more, please feel free to come and visit us in person, contact us online, or request a free online quote.
